We take a consultative approach with our customers to help them with the ins and outs of the ordering process. We begin each order by gaining a thorough knowledge of our customer, their project guidelines, timeline, and budget. We ask questions, we listen, and we do our best work, build the best relationships, and create the happiest customers when we start with detailed communication.
1. Request A Quote
2. Make A Deposit
3. Receive A Proof
4. We Start Production
5. Order Complete
Request A Quote
LET'S GET STARTED
Contact us about getting your free quote to get started. Give us a call, stop by, or contact us through our Request A Quote form on our site. We’d love to work with you and have rapid response times, so if you have a question let us know!
Make A Deposit
HALF DOWN REQUIRED
If you’re ready to place your order. 50% down payment is required before we begin. Once we receive the down payment we’ll order your blank shirts to get ready for production and begin setting-up your digital art proof for approval your approval before production.
Receive A Proof
BY EMAIL
Once we receive the half down payment we will begin work on your order. You should receive an digital art mock-up of your order within 2 – 4 days of order being placed. Average turn around time is 5 – 7 days, but no longer than 10 days total for order completion from start to finish. Rush on orders may also be available if needed sooner.
Start Production
LET'S GO!
Once you approve the final artwork, your order is then finally moved into the production stage. This usually takes 1-3 days. The production process includes prepping the artwork, screen printing or embroidering the garments, and any post production work on the order such as custom labeling, bagging, and sorting.
Order Complete
PICK-UP TIME
Once production on your order is complete, you’ll be notified by us that your order is finished. Next you can either pick-up, or have the option of shipping. Please note that shipping time is not included in production turn around time. Any remaining balance on the order is due at pick-up or before shipping.
Our Policies.
Quotes
See our Request A Quote form to get started. You’ll receive a quote within 24-48 hours of your quote request (weekends excluded). Quotes expire in 30 days and are subject to change upon review of the graphic if additional fees apply.
Deposits & Payments
We require a half down payment on all orders before we begin. Full payment is due at pick-up or before shipping. If deposit has not been made the order will NOT be processed. We accept cash, checks, and all major credit cards. We can also conveniently send you a link to make your payment online if you are unable to stop by our shop!
Design Services
If you already have a design you can send us the artwork. If not, we offer in-house design services and our graphic designers will work with you to create a custom design you will absolutely love! We can get started with just a few ideas or reference images. If you would like to see a design proof before placing an order the art fee can be paid in advance before making the half down deposit on an order.
Artwork Approvals
Art approvals will be sent via e-mail after a deposit is made on the order. Please respond to the digital mock-up within 24 hours to avoid any delays in production. If there are changes to the artwork after final approval is given additional fees may apply. *Ink & Cotton is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, spelling and, product information, and graphic placement and size.
Order Minimums
For screen printed designs with 4 colors or less in the design there is a 12 shirt minimum. For screen printed designs with 5 to 7 colors in the design there is a 25 shirt minimum. There is no minimum on embroidery orders.
Turn Around Times
Depending on the type of order, whether it be custom screen printing, embroidery, or promotional items, turn around time can vary from 1 week to 2.5 weeks. We do offer a rush service (if available). Please contact us if needed to see if we can meet your due date and we’d be happy to help.
Changes To Your Order
Additional fees and extra production time may be applied if changes to the order are made once the artwork is approved and/or your garments are already ordered. Please make sure to carefully proof the final artwork for spelling, dates, and ink color, and artwork placement and size to avoid in mistakes. Please also double-check all sizes and styles are correct on your sales order before making deposit.
Shipping
Customers are responsible for all shipping and handling fees. Please let us know when placing your order if the order will need to be shipped upon complete. Orders can be shipped UPS or USPS. Ink & Cotton is not responsible for any delays in shipping from provider.
Order Re-Prints
Customer artwork is kept after initial order is complete. If you are wanting a re-print of a previous order you made with us, just let us know and we’ll pull the original artwork again to complete the new order. There will be no art fee charged again for a re-print order as long as there are no edits to the design from the original order.
Pricing
We care for our customers and always try to keep our prices low and reasonable. You’ll feel great knowing your paid a fair price. Pricing for custom screen printed items is based on the garment, quantity, number of print locations on garment, and the number of colors in design. For embroidery, pricing is based on the stitch count of a design. Before we can give you an accurate price we will work with you to narrow down this information for what your project needs and budget require.
Return Policy
For orders that are printed or embroidered these are custom orders and cannot be returned. For retail sales in our store there is a 30 day return policy from purchase date. The item must be within the 30 day period from purchase date to return and not show any signs or being used, washed, or worn.
Rush Orders
A rush order is considered an order you need in a turn around time of 1 – 5 days. We do offer rush services if our work load at the time permits. This service is not always available. Rush orders are subject to a rush fee that is based on order complexity, size, and date needed.
Cancellations
All orders are final, if a cancellation is made it must be made within 24 hours of the order being placed. You will be subject to a 30% restocking fee plus any additional shipping fees to returned already ordered items. Customer would also be responsible for covering any services already provided such art fees for mock-ups. No cancellations will be allowed if the order has already started production.
Damages & Misprints
We pride ourselves on making sure every garment is printed as accurately as possible. Customers have 48 hours to inspect and report any damages or defects with the order or garment after receiving the completed items. Keep in mind we do always recommend ordering a few additional pieces as extras if needed.
PMS Color Matching
Select from our in-house ink colors at no charge or choose a custom pantone color for us to mix at a charge of $10 per color.